Frequently Asked Questions:

1. How do I place an order?

At our "Red Hot Deals" Section, several albums are featured, each one containing various products. You can either order items per album or place an order for several items from different albums in one (1) ORDER FORM. If you have placed multiple orders on the same day, these will be combined and processed as one (1) order.

2. What happens if I place several orders on different dates?

If orders placed are 1-2 days apart only, we can still process all orders simultaneously and ship all items ordered at the same time, saving you shipping costs. Kindly email, pm or text us also, informing us of your additional orders.

If you submit any order 3 days after the initial order has been placed and paid for, it is advised that you call or text us ASAP so that changes can be made as soon as possible. We ship out orders every TUESDAY and THURSDAY and if your order is still with us, changes can be made provided items added has been paid for.

3. How do I know if my order has been received?

Upon receipt of your order, a confirmation will be sent to you either via email, pm (multiply account holders) or text message. Information regarding payments, shipping and other details shall likewise be in the confirmation sent.

4. Can I change my order once it has been placed?

If you wish to make any changes (add or delete items) on your placed order, please contact us within the THREE (3) DAYS given to you for payment so that necessary adjustments (ie: amount due, shipping costs) can be made.

5. Can I cancel my order once it has placed? Can I cancel my order once I have paid for it?

If you change your mind and for various reasons want to cancel your order, please inform us ASAP, out of courtesy, so that said items ordered can be made available to other interested buyers. Repetitive cancellations of orders placed shall lead to us posting you as a "BOGUS" buyer.

If you want to cancel your order after payment has been made, and before our scheduled shipping date, we can cancel your order but there will be no refunds. We strictly enforce our "no returns, no exchanges, no refunds" policy. As a rule, all sales are final but we will honor your request to cancel your paid order and will give you STORE CREDIT instead. Cancellations of PAID MERCHANDISE will only be allowed once.

NOTE: No cancellations allowed for PRE-ORDERED items.

6. Can I reserve items I am interested in buying?

Definitely. Reservations are accepted for all merchandise in-transit, meaning they are waiting to be shipped or on its way to the Philippines. We require a 25% deposit for all items reserved though as they will be considered sold to you. We do not accept reservations for items on-hand as they are sold on a "first come, first served" basis.

7. How about PRE-ORDER items?
We do showcase some items on Pre-Order Basis, meaning we shall acquire items specifically for you, hence a 50% deposit is required. Same rules as RESERVED items apply.

8. How long does it takes for your merchandise to be on-hand?

Our buyer in the US normally sends goods for our webstore once a month and on an average, we receive these goods within 4-5 weeks after it has been shipped, unless otherwise indicated. Everytime she acquires items for us, she posts these on our site for viewing and possible reservations, labelling them as items "available soon". Once we receive them, we change status of items accordingly.


These are some of the most frequently asked questions regarding orders and availablity. Should you have any other question in mind or need more information, feel free to email, pm or text us and we shall promptly address all of your concerns and queries. Every album are has an "EXPECTED DATE OF AVAILABILITY" information also, indicating target date of arrival of goods in Manila.